Monday, August 3, 2020

Special web portal for repair centers & resellers

Payment & Shipping Policy

ToolpartsConnect ensures every shipment in the fastest and least expensive available method while offering order value based shipping charges. Your order will be shipped via UPS, USPS or FEDEX ensuring fast and error free delivery. If you’ve ordered two or more items you may receive your orders in multiple boxes and on different days.

Payment Terms

ToolpartsConnect only accepts payments through Master Card, Visa, American Express, & Discover

Please note that you will be charged for cart items plus tax when you place your order and not at the time of shipping. We strive for customer facilitation and upfront payment for cart items at the time of order is required as many parts require special order placement with respective manufacturer. Shipping fees, however, will be charged eventually at the time of shipment. In case of split shipments, each shipment will be charged separately.

Product Pricing & Description

We work hard to keep our prices, model numbers and descriptions up-to-date on the portal; however, some information on the website might be outdated. Please be advised that ToolpartsConnect will not be responsible for such incorrect and/or typographical mistakes in pricing, model number and/or descriptions on the site and we reserve the right to make corrections without any notice. You will be informed about any change in the information before your order is processed; orders with incorrect prices will not be honored.

ToolpartsConnect Shipping Rates

ToolpartsConnect primarily offers economical order value based shipping rates to its customers across United States. Local Pickup option is also available for nearby customers. Provision of this choice will be at ToolpartsConnect's discretion depending on customer's provided information such as ZIP code.


Note: Order value is the sum of selling prices of all the products in the cart. Oversize and heavy items may be charged additional shipping fee and in any such event, shipping will be quoted separately.

Regular Special Order Items

If necessary, we can order special non-inventory items directly from the manufacturer, giving you access to every available power tool part. Special order items arrive at our warehouse first, and are then shipped to our customers. Most special parts will ship approximately 1-2 weeks after the order is placed. ToolpartsConnect does not charge any extra fee for special order items.

Back Ordered Items

If we do not have an item in our inventory and the manufacturer is also sold out of the item, it is considered to be on back order. Unfortunately, if this is the case, we are unable to send you the part until the manufacturer supplies it to us, which can sometimes be weeks or even months. In such case, ToolpartsConnect will communicate the lack of immediate availability to you and you can either drop that item from your order, or you can choose to wait and we will ship the item as soon as we receive it from the manufacturer.

Back Ordered Items

If the part you are looking for is discontinued, we are unable to sell the part because it is no longer available from the manufacturer. If for some reason you happen to order a discontinued part, we will contact you and make a full refund.
If the part you are looking for is discontinued with a comparable replacement, or is out of stock without an ETA, we may send you an equal quality, 100% compatible replacement part in lieu without any additional charges. If the price difference is beyond our policy limits then we will contact you first to adjust price difference.

Order Tracking

Once your order is shipped, you'll receive a confirmation email with a tracking number (if a valid email address has been provided). During transit of your package, you may enter that number into our Order Tracking section to check the status of your order.
You will receive more than one confirmation email if your order is fulfilled in multiple shipments. Please save these email invoices for your records.

Order Claim

Any claims regarding your shipment must be filed with ToolpartsConnect.com within 3 business days of delivery. Claims filed after that time may not be honored.

Sales Tax

California residents must add an additional 7.75% sales tax to their order. Shipping is exempted from sales tax.

International Shipping Policy

Payments

We accept international orders only that are minimum worth of USD $500. Acceptable mode of payment is direct bank wire transfer (ETF). We do NOT accept credit cards or check cards for international orders.

Independent Freight / Free Shipping Policy

Please note that any flat-rate shipping charges or free shipping offers on ToolpartsConnect.com are applicable only on shipments within US. We do not process shipments outside US and Canada*. International recipients must have their own verified FedEx/DHL/UPS account OR use any independent freight service to collect orders either from our warehouse (located in Escondido, California) or their chosen destination anywhere within US. Henceforth, recipients should contact their freight forwarders to connect the item to their destination country. ToolpartsConnect.com will not negotiate/contact with any freight service provider on customer's behalf.
*Under manufacturer's shipment policy, few merchandise are subjected to be shipped only within USA. In such cases, international recipients would be liable for independent freight and any legal issues.

Customs, Duties and Taxes

Your packages may be subject to the customs duties, fees and import taxes of the country to which you have your order shipped. These charges are always the recipient's responsibility and are levied once a shipment reaches to the destination country. ToolpartsConnect.com does not add any international tax, tariffs or duties to orders.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be as customs policies vary widely from country to country. You are also responsible for assuring that the product can be lawfully imported under all laws and regulations of the destination country.

Limitations

For products shipped internationally, please note that regular manufacturer warranty may not be applicable as is for US residents. Manufacturer service/repair options may not be available. Additionally, product manuals, instructions and safety warnings may not be available in destination country languages. Products (and accompanying materials) may not be designed in accordance with destination country standards, specifications and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate)..